Refund Policy

Last updated: 10 August 2026

We want you to feel confident booking with us. This policy explains how cancellations, no-shows, and refunds are handled.

Cancelling or rescheduling

We ask for at least 24 hours’ notice to cancel or reschedule an appointment without charge. Cancellations made with less notice than this may be charged in full.

Missed appointments

If you don’t attend a booked appointment without letting us know, the full session fee will be charged.

Refunds for treatment already received

Because our services are delivered at the time of your appointment, we’re not able to offer refunds for sessions that have already taken place.

How to request a refund or raise a concern

If you’re unhappy with a treatment or believe you’ve been charged in error, please contact us at contact@impactsportsrehab.com and we’ll do our best to resolve it.